Terms of Service

1. The service

Iceberg Inference provides an API that forwards inference requests to third-party model providers and returns the results. We also provide a console for managing keys, viewing usage and paying for plans. We are not the publisher of the underlying models and do not claim ownership of them.

2. Accounts

You must provide accurate account information, keep your credentials secure, and be old enough to enter a binding contract. You are responsible for activity under your account and for every API key you create. Tell us promptly if you believe a key has been compromised so we can disable it.

3. Acceptable use

You may use the service to build products and internal tools. You may not:

• use it to break the law, infringe rights, or generate or distribute child sexual abuse material;
• send malware, conduct attacks, or attempt to bypass authentication, limits or billing;
• resell raw access to the API as a standalone product without a written agreement;
• use the service to make automated decisions about people in areas such as employment, housing, credit or healthcare without appropriate human review and legal compliance;
• interfere with other customers, probe our infrastructure, or place unreasonable load on it.

You are responsible for the prompts you send and for how you use the outputs. Model outputs can be wrong; verify them before relying on them.

4. Third-party providers

Requests are delivered to one or more upstream providers. Their availability, model catalogues and policies can change without notice. By using the service you understand that prompts and related request data are transmitted to those providers, and that their terms may also apply to that processing. We choose providers with care but do not control them.

5. Plans, billing and cancellation

Paid plans are billed in advance through Stripe on a monthly or annual basis. Prices are shown on the pricing page and may change with notice before your next renewal. You can cancel from the billing section of the console; access continues until the end of the period you have paid for. Except where the law requires otherwise, fees are non-refundable. Failed payments may lead to suspension after a reasonable attempt to collect.

Free plans and usage allowances are offered at our discretion and may be adjusted to prevent abuse. Custom plans are governed by the written quote or order form you accept.

6. Service levels

We work to keep the service available and publish live status information. Unless a separate written agreement says otherwise, the service is provided without a service-level guarantee and we do not promise any particular latency, throughput or model availability.

7. Your content and outputs

You keep whatever rights you have in the prompts and other content you submit. You grant us a limited licence to process that content solely to provide the service, secure it, and diagnose problems. As between you and us, you own the outputs generated for you, subject to the upstream provider's terms and applicable law.

8. Our property

The website, console, routing software, branding and documentation are ours or our licensors'. These terms do not grant you a right to copy, resell or reverse-engineer them, except as allowed by law or a separate agreement.

9. Suspension and termination

You may stop using the service and delete your account at any time. We may suspend or terminate access if you breach these terms, fail to pay, create a security or legal risk, or if we discontinue the service. Where practical, we will give notice and a chance to export data. Sections that by their nature should survive termination will survive.

10. Disclaimers and liability

The service is provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We are not liable for indirect, incidental or consequential losses, lost profits, lost data or business interruption. Our total liability arising out of these terms is limited to the amount you paid us in the twelve months before the claim, or one hundred US dollars if you paid nothing. Nothing in these terms excludes liability that cannot lawfully be excluded.

11. Indemnity

You will defend and indemnify us against claims arising from your content, your products, or your breach of these terms or applicable law, except to the extent the claim results from our own negligence or wilful misconduct.

12. Changes

We may update these terms. If a change materially affects your rights or obligations, we will give reasonable notice by email or in the console. Continuing to use the service after the effective date means you accept the updated terms.

13. Governing law and contact

These terms are governed by the laws of the jurisdiction in which the operator of the service is established, without regard to conflict-of-law rules. Disputes will be handled by the courts of that jurisdiction, unless mandatory consumer law gives you a different forum. Questions: legal@iceberg.host.